– helping to achieve our ultimate goal of showing that we’re there when you need us™.įor more information about our Customer Support, visit our website. During your next visit, you can ask your physician to indicate on your. You can ask your physician to send you a copy of your previous test results. Lean more about the recent changes to our IVR customer service phone system.īy making these ongoing enhancements, our Customer Support team is able toįield more than 50,000 calls per month with a 30-second average speed of answer Receive easy-to-understand Quest lab results and more, directly on your smartphone, tablet, or desktop: 2. Quick, clear paths to the answers you seek, we have recently updated the IVR Customer service when you need itįor times when our customers prefer to speak with a representative, weĭesigned an Interactive Voice Response (IVR) system that providesĮasy-to-understand options for all inbound callers to our customer support line What can you expect at a drug test collection? This helpful resource will help. Online rather than over the phone, we’re better positioned to meet their unique ByĬreating self-service options for customers who prefer to interact with us Obtaining statuses for drug tests, locating a nearby collection site, ordering To proceed, please enter the lab code and invoice number found on your Quest Diagnostics invoice. We recently launched a new Customer Support webpage thatįeatures resources for some of our most common customer requests – like This service is provided to allow you to conveniently pay your invoice. By being trained on several different areas in drug testing, our team is more knowledgeable and better positioned to address a broad array of questions.
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Our service experts do not work from scripts, but instead take the time to understand the specific need and how to best address it. CT), five days a week (Monday through Friday), and is staffed with more than 25 representatives at any given moment to ensure a rapid response time for customer inquiries. Our Customer Support Center is available twelve hours a day (7 a.m.
Improving the customer experience is the top priority of our customer support team.
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